Isuzu

CHATVOICE

UX

01  The
Challenge

Isuzu Motors, a leader in truck manufacturing, faced a challenge: while receiving many customer calls, they lacked visibility on the customer journey after the call.

How could we connect online and offline experiences to improve user experience and track valuable data?

02 The
Solution

We developed Chatvoice, an interactive call tool that converted speech into text. This allowed Isuzu to collect customer data and personalize the experience without the need for manual input. The system also cross-referenced user locations with dealership data to direct callers to the nearest location.

03 The
Results

  • 100% increase in first-party data collection.

  • 5% growth in sales leads.

  • Improved customer journey tracking and insights.

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